User Guide

To purchase, you will need to register as a member (free of charge). Please complete your membership registration before proceeding with the purchase.
In addition, the number of items available for sale may be limited. Please check each product page carefully. If you order using a mobile phone email address that has domain-specific reception, you may not be able to receive emails sent from the store.
We do not accept shipping overseas. Items must be picked up in Japan. When ordering from overseas, payment can only be made by credit card. *If an error occurs when making payment with a credit card, your order will be canceled. Thank you for your understanding. We do not accept additions to products or combining with other orders after an order has been placed.

Handling of member information

If we determine that you are inappropriate as a member, we may suspend your membership ID. Please note that we cannot answer any questions regarding the reasons for this.

Credit card, convenience store payment, LINE Pay *All payments are prepaid

[Credit card]
Once you purchase the product, payment will be made immediately.

[Convenience store payment] Fee: 330 yen (tax included)
[Available stores]
Seven-Eleven/Family Mart/Lawson/Ministop
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You can pay for your purchases at convenience stores nationwide using the number provided in the email you receive after completing your order. *Please make payment within 10 days.
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*Payment fees must be borne by the customer.
*The GMO Payment system will send an email containing the necessary payment information to your email address. If you have set up domain-specific reception, please temporarily disable the setting or set up your email address to receive emails from the "p01.mul-pay.com" domain. Alternatively, please enter an email address that is not set up to receive emails from domain-specific reception.
*Convenience store payment cannot be used for pre-ordered items.
*If the payment deadline has passed, your order will be canceled. Thank you for your understanding.

[LINE Pay]
This payment method can be used with your LINE account. To make a payment, you will need a smartphone with LINE installed. *LINE Pay cannot be used for pre-ordered items.
<Payment method using LINE Pay>
(1) After confirming your order details on the shopping cart page, click the "Proceed to LINE Pay payment" button. (2) After moving to the LINE app, follow the instructions on the screen to complete the procedure within 20 minutes.

Parcel delivery (Yamato Transport)
【postage】
Free shipping for purchases of 11,000 yen or more (tax included) (excluding Okinawa)
Hokkaido ¥1,320 Tohoku ¥1,100 Kanto ¥990 Chubu ¥990 Kinki ¥1,045 China ¥1,100 Shikoku ¥1,100 Kyushu ¥1,320 Okinawa ¥4,070 *All prices include tax.

In-stock items: Will be shipped within 7 business days of ordering, excluding weekends and holidays. Pre-order items: Will be shipped within 7 business days from the release date, excluding weekends and holidays. *Excluding our company holidays (Saturdays, Sundays, holidays, New Year's holidays, and end-of-month inventory).
*We do not accept requests for specific delivery dates and times. *Orders placed after 5am on weekdays will be processed the next day. *We do not ship on Saturdays, Sundays, or holidays. *Please note that delivery times may be delayed depending on the delivery company's workload. *We do not provide wrapping services.

10% (rounded down to the nearest yen)

As a general rule, we do not accept cancellations after an order has been placed, or returns or exchanges of products that are not problematic for the customer's convenience. Please be aware of this before placing your order.
In the event of an initial defect or incorrect delivery of the product (within 7 days of receipt of the product), please contact us and return the product.
We will not be able to respond after the above period.
<Cases where we cannot accommodate due to initial defects>
- Initial defects due to long-term storage, etc., after the response period has passed from the date of arrival of the product
・Items returned without prior notice
・Products that have been scratched or damaged after use by the customer
・Exchange requests from people other than the purchaser
・When purchased through an auction site or other unauthorized route
・When purchased at a permanent store or other physical store

◎ If you are unable to receive the product and it is returned to our store
If the customer does not receive the product after it has been shipped from our store and it is returned to our store (including, but not limited to, cases where the customer refuses to receive the product, the storage period has expired due to the customer's absence, or the address is unknown), we will notify the customer via the registered email address.
If you would like the product to be reshipped, please reply to the email we sent you within one month of receiving the email notification.
Re-shipment will be done at your expense.
If you do not reply or receive the product within one month of receiving the email notification from our store, we will cancel your order by sending a notification to your registered email address, and you will be responsible for the following costs. If you have paid the product price in advance, we will refund the remaining amount after deducting the amount you paid.
・Shipping fee
*The fee is based on the regional shipping fee set by our store. For details, please check "About Shipping" in the User Guide.
*If you place an order with free shipping, we will charge you the same amount.
*If multiple reshipments are required, shipping fees will be charged for each reshipment.
*If additional shipping charges are incurred for the return journey due to the shipping company's terms and conditions, the customer will be responsible for paying these charges.
・Actual costs incurred in relation to the ordered items (including but not limited to wrapping fees and various service fees)